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    How to read your meter

  • How to read your digital electricity meter

    Read the numbers from left to right, including any zeros at the beginning. Do not read any red number(s)

    If you have an Economy 7 or Domestic Economy meter you’ll have 2 rows of figures:

    • The row marked LOW is the rate for night or off-peak units
    • The row marked NORMAL is the rate for day or peak units

    Read each row in the same way you would a single rate meter. Make a note of which reading is low and which is normal.

  • How to read your digital gas meter

    Gas meters are either imperial or metric. An imperial meter should have four main numbers. A metric meter should have five main numbers.

    Imperial

    Read the first four numbers from left to right, including any 0s at the beginning. Do not read the red number(s) or any numbers following the red number(s). When the meter reaches 9,999 the meter will start recording from 0 again.

    Metric 

    Read the first five numbers from left to right, including any 0s at the beginning. Do not read any of the numbers after a decimal point or space. When the meter reaches 99,999 the meter will start recording from 0 again.

  • How to read your electronic meter

    You’ll have an electronic meter if you’re on a Superdeal or Flexiheat price plan. You may also have one if you are on an Economy 7 price plan

    • Find the display button on the front of the meter
    • Press the button to go though the information. Note down everything that is displayed. Different electronic meters go through the information in different orders. But don’t worry -  the meter readings will be clear
    • Letters or numbers will come up on the display to show which rate the reading is for. For example:

    R1 or R2
    1 or 2
    L or N
    Low or Normal

  • How to read your dial electricity meter

    To read a dial electricity meter, look at the position of the pointers on the dials

    • Read the dials from left to right starting with the dial marked 10,000. Do not read the dial marked 1/10
    • If the pointer on a dial is between two numbers, write down the lower number. This may not be the number nearest to the pointer
    • If the pointer is between 0 and 9, use 9
    • If the pointer is exactly on a number, write it down and underline it
    • If any of the underlined numbers you have written down are followed by a 9, you will need to take one away from the number you’ve underlined

  • How to read your dial gas meter

    To read a dial gas meter, look at the position of the pointers on the dials

    • Read the dials from left to right. Do not read the large dial or any red dials
    • When the pointer is between two numbers, write down the lower number. This may not be the number nearest to the pointer
    • If the number is between 9 and 0, use 9
    • If the pointer is exactly on a number, write it down and underline it
    • If any of the underlined numbers you have written down are followed by a 9, you’ll need to take one away from the number you’ve underlined
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