Our phone service, Careline, is staffed by a team of specially trained advisers who will give you extra help with your energy bills, advice on saving energy or anything else to do with gas and electricity.
Contacting Careline
You can contact Careline by phoning 0800 622 838. All calls to our Careline are free.
Text phone services
If you have hearing or speech difficulties and you are a text phone user, you can send typed messages to Textline, our text phone service.
You can contact Textline by phoning 0800 622 839. All calls to our Textline are free.
Large print and braille
We provide services for blind or partially sighted customers, such as large print or Braille bills.
Special controls and adaptors
Our Careline team also give advice on where you can get particular products, for example special controls and adaptors that help you use appliances more easily, if you have difficulty finding suitable help.
How to get Careline services
To receive any of the services which Careline provide, all you need to do is join our Priority Service Register. To do this, phone our advisers free on 0800 622 838.