Our phone numbers

We are open 8am to 8pm Monday to Friday and 8am to 2pm Saturday unless otherwise specified. We may monitor your call to help improve our customer service.

To switch to Atlantic Electric and Gas

• Electricity and gas - 0800 028 3028 (free call)
• Telephone package (talk) - 0800 107 3204 (free call)
• broadband package - 0800 107 3204 (free call)

General enquiries

• Electricity - 0845 073 3030 (local rate call)
• Gas - 0845 678 0055 (local rate call)
• talk phone service - 0845 678 0054 (local rate call)
• broadband service - 0845 678 0054 (local rate call)

Emergency

Report a power cut, gas leak, or other emergency. Open 24 hours a day, every day of the year.

• Electricity - You should call your local network operator.
• Gas - 0800 111 999 (free call)

Find out more in our Safety and emergencies section.

Extra services

Webchat with Atlantic
You can now talk to a Customer Service agent online, in real time, using our new Live Help web chat service. It's easy to use and you can ask about any of our services and products.
Try Live Help now (you'll just need to log in or register)

Meterline
Open 24 hours a day, every day of the year.
To give us a meter reading to amend your bill or give us a reading for your next bill. Open 24 hours a day, every day of the year.
• 0800 107 3205 (free call)

Careline
Information about special services for the elderly, disabled or chronically sick.
• 0800 622 838 (free call)
Find out more in our Careline section

Textline
Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday.
For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.
• 0800 622 839 (free call)
Find out more in our Careline section

Energyline
Open 8am to 5pm Monday to Friday.
For information and advice on using energy wisely.
• 0800 072 7201
Find out more in our Energy Efficiency section

Press Office

We welcome enquiries from professional journalists and we provide a 24-hour service for urgent enquiries. Lines are open 8am - 5:30pm Monday to Friday.

0845 0760 530 (local rate call; journalists only please)

For urgent enquiries out of hours, your call is routed to our Emergency Service Centre who will take your details and contact the Duty Press Officer.