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  • Our phone numbers

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    We are open 8am to 8pm Monday to Friday and 8am to 2pm Saturday unless otherwise specified.

    We may monitor your call to help improve our customer service.

  • To switch to Atlantic Electric and Gas

    Phone numbers for switching to any of our great packages.

    • Electricity and gas - 0800 028 3028 (free call)
    • Telephone package (talk) - 0800 107 3204 (free call)
    • broadband package - 0800 107 3204 (free call)

  • Emergencies

    Open 24 hours a day, every day of the year. Report a power cut, gas leak, or other emergency.

    Find out more in our Safety and emergencies section.

  • General enquiries

    Use the following phone numbers for any other enquiries. 

    You can also contact us online or use our LiveChat service.

    • Electricity - 0845 073 3030 (local rate call)
    • Gas - 0845 678 0055 (local rate call)
    • Pay as you go:
      • Electricity - 0800 980 0419 (free call)
      • Gas - 0800 980 0420 (free call)
    • talk phone service - 0845 678 0054 (local rate call)
    • broadband service - 0845 678 0054 (local rate call)

  • Press Office

    We welcome enquiries from professional journalists and we provide a 24-hour service for urgent enquiries.

    Open 8am - 5:30pm Monday to Friday.

    0845 0760 530 (local rate call; journalists only please)
    For urgent enquiries out of hours, your call is routed to our Emergency Service Centre who will take your details and contact the Duty Press Officer.
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    *We may monitor your call to help improve our customer service.

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