Our phone numbers

To switch to Atlantic Electric and Gas

Call 0800 028 3028 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

To switch to talk phone service

Call 0800 107 3204 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

General enquiries

Electricity

Call 0845 073 3030*
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

Gas

Call 0845 678 0055*
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

talk phone service

Call 0845 678 0054*
Open 8am to 8pm Monday to Friday and 8am to 2pm Saturday.

To report a power cut or gas leak

Electricity

You should call your local network operator

Gas emergency

Call 0800 111 999 (free call)
Open 24 hours a day, every day of the year.

Extra services

Webchat with Atlantic

You can now talk to a Customer Service agent online, in real time, using our new Web Chat service. It's easy to use and you can ask about any of our services and products.

Try Web Chat now 

Meterline

Call 0800 107 3205 (free call)
Open 24 hours a day, every day of the year.

Careline

Information about special services for the elderly, disabled or chronically sick.

Call 0800 622 838 (free call)
Open 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.

Textline

For customers with hearing or speech difficulties who are text phone users. Textline is for typed messages only.

Call 0800 622 839 (free call)
Open 8am to 6pm Monday to Friday and 8am to 2pm on Saturday

Energyline

For information and advice on using energy wisely.

Call 0800 072 7201
Open 8am to 5pm Monday to Friday.

^{*We may monitor your call to help improve customer service. talk customers will be charged a maximum of 2p per minute for 0845 calls. A call set up fee of 6p per call will also apply. BT customers will be charged a maximum of 2p per minute for 0845 calls. A call set up fee of 7p per call will also apply. Prices correct as at 1/10/08. If you use another service provider you should check what the cost of the call will be.}