Your bills

Producing clear, accurate bills for you is important to us, as it's always good to know you're only paying for the energy you have used. That way there's less chance of you paying too much or too little. So that's why every six months we promise to come and read your meter - and if you're not in, we'll try to give you a call.

Watch our useful video

We've made this video to help you understand your bill and how meter readings work.

 Understanding your bill - Windows Media Video (22MB) 

How we can help you

We’ve tried to cover all your questions about your bills in this section. And we’ve also put some handy information together to help you stay in control of your bills and make savings. Use the links to find help with:

Estimated meter readings
How to read your meter
Comparing bills
Guides to running costs
Energy Efficiency
Paying less with Direct Debit
Ways to pay
Our price plans
Change your price plan
Home Heat Helpline
Frequently asked questions (FAQs)